Reference

kota188 Privacy Policy for Your Account Data

Clear answers about your account data, wallet records and device access sit in the kota188 Privacy Policy, so you can open an account with fewer unknowns.

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CONTACT ROUTES

Where To Ask About Privacy Policy

A direct question is easier to resolve when you send the account detail connected to it, so we keep privacy requests close to the same support route used for login or wallet status issues. You can contact our support chat or email with a clear request, and we will use the account step, payment reference or device detail you provide only to locate the relevant record. Please do not send a wallet password.

Team online

Privacy request

Use our support chat to ask what account data we hold, why it was collected, or how to request a correction. Include your registered phone number without sharing your password.

Payment record

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the receipt reference through support email. We use it to locate the matching transaction record.

Access concern

If a phone verification step blocks account access, tell us the device type and approximate time of the attempt. We can check the access record without requesting your secret login details.

HANDLING CONTROLS

Six Controls Behind Your Account Data

We handle this policy area through practical controls rather than vague promises. Account details stay linked to the access process, payment references are matched to the relevant wallet event, and device records…

Collection

We collect the phone number and verification details needed to create and protect your account. Browsing records may include device type, browser version, login time and pages used.

Payment matching

DANA, OVO, GoPay and QRIS references help us match a payment status to your account. Bank transfer and virtual account records follow the same matching process.

Cookie control

Cookies can keep your session active and remember selected settings. Your browser provides controls to remove or block them, although some account steps may then need to be repeated.

Account security

Phone verification and access logs help us examine suspicious sign-in attempts. We do not ask you to provide a password through chat or email when checking an account concern.

Retention

We keep account, payment and security records for the period needed for the stated purpose or a legal requirement. When a record is no longer needed, our process removes or de-identifies it.

Policy changes

If our data practice changes, we revise this Privacy Policy and show the updated date or notice where appropriate. You can contact support to ask which part changed and why.

Privacy Policy Questions Indonesian Customers Ask

These answers address the privacy questions that usually arise before account creation or after a wallet transaction. If your situation is not covered, contact us through the stated support route with only the details needed to identify your account. Any access decision depends on local law and applies where local law permits.

It covers account creation, phone verification, device and cookie records, payment references from DANA, OVO, GoPay and QRIS, support messages, retention and requests to change or remove data.

We use your phone number to create the account record and complete the verification step before access. It also helps support locate the correct account when you ask about a privacy matter.

Yes. The Privacy Policy includes bank transfer and virtual account references, such as a payment amount, status or receipt code, so we can match the event to your account without asking for your banking password.

You can request a correction through support chat or email. Tell us which field is wrong and provide enough account detail to locate it; we may verify ownership before making a change.

Cookies can maintain a session and remember page settings on your browser. You can remove or block them in device settings, but repeated login or phone verification steps may then be required.

We retain account, payment and security records only for the stated operational purpose or a legal requirement. The retention period can differ by record type, and you may ask support for clarification.

Send a removal request through support chat or email and identify the account with your registered phone number. We assess the request under local law and explain any records that must remain.

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